Frequently Asked Questions


Products

  • Do you offer any sizes and shapes that are not listed on your website?

    • All of our sizes and shapes are included in the website. As we become able to print, cut, and create in new sizes and shapes, we will update the website accordingly. Check back often, and if you have a really special case, just contact us.​

    • You can also join our newsletter to hear about updates, additions, and discounts firsthand!
       

  • Am I able to choose what material my sign is printed on?

    • Yes. We print on a variety of substrates: coroplast, aluminum, foam (coming soon!), vinyl banner, stickers (with or without a laminate), and magnets.
       

  • Will the printed product look exactly like the design displayed on my monitor?

    • Monitors display colors on the RGB spectrum while printers print with colors on the SMYK spectrum, therefore, due to different monitor calibrations, your printed product may appear a little different from what is displayed on screen.

  • If I have a double-sided design, how do I modify it so that the arrows are pointing in the same direction?

    • We will make sure that the arrows are pointing in the right direction for you during the production of your product.

  • How durable are the signs?

    • The durability of our signs vary per product and can be seen in a little more detail in the information listed with each product on our website.

  • Does my sign order include any displaying tools such as H-wires, posts, or stakes?

    • Display tools and accessories are a separate purchase that can be added on to your project via the “Other Options” drop down menu when applicable.

  • What is your product guarantee?

    • Please review our product guarantee HERE.


Using the design tool

  • Can I upload my own design?

    • Yes. You can upload premade graphics as a .PDF file only using the “Upload” button, or you can use the “Design Now” button to select from templates, when available, or a blank canvas to upload your own assets to use. When uploading within the design tool, a high quality .PNG or .JPEG is recommended.

  • What kind of image should I use for a logo or clip art?

    • A .PNG file of your logo or clip art would be the best option. A .JPEG at a very high resolution (300ppi or greater) will also be sufficient in maintaining the integrity of your artwork.

  • Where can I get a high quality image for my sign?

    • If you designed the graphic yourself, just export a high quality .PNG or .JPEG to upload into our design tool to use as you see fit.

    • If you had another person design the graphic for you, request a high quality .PNG or .JPEG from them, so that you can upload it into our design tool.

    • If you need artwork created, please contact us, and we will see what we can do to help. (Please note that custom design work will incur a separate fee outside of this website!)

  • How can I tell if my image quality is good enough?

    • Our design tool will tell you if your image is the right quality. If it ever says that your image has dropped below the required resolution, simply upload a higher resolution image to work with.

  • What if my image is a photograph?

    • Most digital cameras (smart phones included) take photos that may work well for printing. If the image has been downloaded from a website, or cropped/altered in anyway, it runs the risk of lowering quality and resolution. Remember, 300ppi is a good minimum to keep in mind.
       

  • How do I change the size of my text?

    • There are two ways to change the size of text. (Keep in mind that texts of different sizes will have to be separate text boxes!)

      1. You can click the button called "Auto Size Text" to be able to stretch the text directly on your image.

      2. You can double click each text box to change the font, size, color, etc. 


Placing an order

  • How do I know my ordered has been received? Will I get a receipt?

    • Once you have verified and submitted your order by going through the checkout process on the website, you will receive an email confirmation that will include all of the appropriate information regarding your purchase such as what you ordered, how much it cost, and the final order totals. Save this email because it is your receipt.

  • What if I do not receive an order confirmation email?

    • Make sure to check your junk/spam email folders.

  • Is it possible to make corrections after an order has been submitted?

    • Due to orders being instantly available for production, it is not usually possible to change them. If you have just submitted an order and realize some changes need to be made, immediately contact us. Changes are not guaranteed, so please double check your work before submitting it.
       

  • What is your cancellation policy?

    • Please review our cancellation policy in our Reprints & Returns policy HERE.


Shipping

  • What does turnaround time mean?

    • Turnaround time is the approximate production time (in business days) for your product. Turnaround time is the amount of time it takes for us to get your product made before shipping it.

 

  • What is your turnaround time?

    • Turnaround time is the amount of time (in business days) it takes to receive and produce your product. Please note that turnaround time does not include shipping time.

 

  • Do business days include weekends?

    • No.

 

  • How do I calculate my shipping?

    • When orders are shipped, count the next business day/non-holiday as the first day for shipping.

 

  • Is there any way to put a rush on an order?

    • If you want to rush an order in a way that we have not provided, contact us.

 

  • What are your shipping options?

    • We have three shipping options (see our map here):

  1. Standard Shipping (UPS Ground, typically 1-5 business days)

  2. Expedited Shipping (UPS Next Day Air, 1-2 business days)

  3. Local Pickup
     

  • How do I track my order?

    • Once your order has been shipped, a tracking number will be added to your product details, and you will receive another email confirming the shipment and showing you the tracking number.

  • My product contains a defect and/or was damaged, what do I do?

    • If a product was damaged, or contains a manufacturing defect when you receive your order, please contact us.


Billing and account information

  • Can I use a credit card with someone else’s name on it?

    • Yes, but for security purposes, the billing address must match the address associated with the credit card.

  • What types of payment do you accept?

    • This web application accepts all major credit cards.

  • What is your refund policy?

    • Please review our refund policy in our Reprints & Returns policy HERE.

  • Do you offer any discounts?

    • Keep up with us through social media (Facebook, Instagram, LinkedIn, Twitter) and join our newsletter HERE to keep up with when we offer discounts and coupon codes.